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Showing posts with the label feedback

Reader Expectations

A ll readers open a book with preconceived notions. This became very evident to me when I read Redeeming Love by Francine Rivers. I can hardly mention the book without someone saying how much they loved the book. It is still showing up on best selling lists, which is impressive considering the book is nearly twenty years old. I read the book as I was completing For the Love of a Devil , a novel I very literally hung from the outline of Hosea’s story as it is detailed in the Bible. Because I had chosen to set the story in the heartland of America in modern times, it required some effort to fit the events on the outline and when I saw that Redeeming Love was a “retelling of the biblical story of Hosea” I purchased a copy so I could see how Francine Rivers had managed the same thing. When I opened the book I was surprised to find that though the author had pulled elements from Hosea’s story, such as God’s instructions to Hosea on whom to marry and buying her out of slavery, the order wa...

Are You Listening?

Yesterday I commented that Thomas Nelson wasn’t listening. The problem, as I saw it, was that though they had plenty of contact information listed on their website, they didn’t have anything that indicated that I could inform them of a problem I found on their site. Let’s not focus on Thomas Nelson. Let’s bring it back to the topic of Church Website Design . When users look at your website, do they receive enough feedback to tell them how to contact the appropriate person? Churches are often compartmentalized by various ministries. The different ministries may not be aware of what other ministries are doing. Even the pastor may be unaware of what some ministries are doing on a daily basis. Website visitors are often aware of this, so if they send a inquiry they want it to go to the right person the first time rather than having it passed from person to person or deleted. A good place to start is to include contact information for each of the individual ministry leaders. We could al...